Scope of 2016-17 Research (2/2)

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Extended Section of Survey Topics

See the Core Section.

1. LEARNING AND DEVELOPMENT

  • Investments in learning
  • Digital awareness and skills for management
  • Online learning platforms
  • Diagnostic tools and analysis

2. HR PROCESSES AND SIMPLIFICATION

  • Processes, impact on cost, initiatives to simplify

3. HR DATA STRATEGY AND PRACTICES

  • HR data purpose, approach
  • Data quality, HR data expertise

4. WORKFORCE COMPOSITION AND CRITERIA

  • Hiring criteria, final decision
  • Mixed workforce: permanent and temporary (contingent)
  • Change in workforce composition
  • Reasons, roles and management for temporary workforce
  • Benefits and challenges

5. CUSTOMER DATA AND FOCUS

  • Customer data purpose, strategy and practices
  • Sources, overall approach
  • Customer focus, customer digital experience

6. INNOVATION

  • Disruptions and threats
  • Innovation initiatives
  • Platform-based business, status
  • Speed of transformation
  • External perceptions and relations

7. INVESTMENTS IN DIGITAL AND TRANSFORMATION

  • Investment priorities 2016, evolution 2017
  • Factors in digital investment decisions
  • Acquisitions of digital or technology companies
  • A 360-degree view

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