Contents

See contents for last 4 years of research  –  2016  –  2015  –   2014  –   2013


2016-17 Reports—Full and Short Versions

Request a free copy of the Executive Summary. See how to purchase the report.

This 10th annual global survey included 311 people from 27 countries. The data were collected in the second quarter of 2016. Participants responded to an in-depth online survey of over 100 questions.

The report has 106 pages, data charts and tables, and includes extensive case studies and interviews. See the list with short descriptions of the cases and interviews.

Table of Contents

EXECUTIVE SUMMARY

KEY FINDINGS

FROM VISION TO REALITY

  • Where We are Today
  • Goals and Strategies
  • Keys to an Actionable Strategy

PEOPLE AND WORK PRACTICES

  • Digital Capabilities
  • From Digital Capability to Practice
  • Trust and Work Cultures
  • People Data Analysis

AT THE EDGES

  • The Customer-Facing Workforce
  • Success Factor Checklist
  • Customer Data Strategies
  • Ingredients for a Customer Data Strategy

ENTREPRENEURIAL AND INNOVATIVE

  • Strong Digital Capabilities Around Collaboration
  • Horizontal Energy
  • Lean, Agile and Open

IN SEARCH OF FLUIDITY

  • Flexibility
  • Mobile Workforce
  • Simplifying and Socializing Processes
  • Elastic Workforces

LEARNING AND REMEMBERING

  • Learning in the Flow
  • Remembering What We Know

DECISION-MAKING AND INVESTMENTS

  • Decision-makers
  • Factors That Influence Investment Decisions
  • Investment Priorities
  • Decisions Based on Data and Outcome

CHALLENGES

  • Overcoming Obstacles
  • Change Influencers

GUIDANCE

  • Workable Transformation Strategy
  • Senior Sponsorship
  • Cross-Organizational Sharing
  • Entrepreneurial Work Culture

RESEARCH SUPPORTER: MODUS

APPENDICES

Short version

Click to expand the image of the Table of Contents: yellow highlighting shows what is included in the Short Version.

More information here about the differences.

OrganizationDigitalAge-Findings-Cases