The Organization in the Digital Age
110 pages, published December 2016
From Vision to Reality
- Where We are Today
- Goals and Strategies
- Keys to an Actionable Strategy
- Interview: Haydn Shaughnessy on Platforms and Ecosystems
People and Work Practices
- Digital Capabilities
- From Digital Capability to Practice
- Trust and Work Cultures
- People Data Analysis
- Case: Air Liquide: Focus on People, not Tools
- Case: NMCRS: Transformation in a Fluid Organization
At the Edges
- The Customer-Facing Workforce
- Success Factor Checklist
- Customer Data Strategies
- Ingredients for a Customer Data Strategy
- Case: The Guardian: The Next Strategy
- Case: Australian DTO: Digital-by-Default
Entrepreneurial and Innovative
- Strong Digital Capabilities Around Collaboration
- Horizontal Energy
- Lean, Agile and Open
- Case: Danish Demining Group: Innovation in the Field
- Interview:Alice Obrecht on Innovation and the Success-Fail Spectrum
In Search of Fluidity
- Flexibility
- Mobile Workforce
- Simplifying and Socializing Processes
- Elastic Workforces
- Case: Société Générale: Digital For All
- Interview: Workplace Design: Digital and Analogue Accommodation
Learning and Remembering
- Learning in the Flow
- Remembering What We Know
- Interview: Anne Rogers on Information as a Service
- Case: Merck: Transforming From the Inside Out
Decision-Making and Investments
- Decision-makers
- Factors That Influence Investment Decisions
- Investment Priorities
- Decisions Based on Data and Outcome
- Case: ALE (Alcatel Lucent Enterprise) – The Outcome Effect
- Interview: Filip Callewaert on Lean Knowledge Culture
Challenges
- Overcoming Obstacles
- Change Influencers
Guidance
- Workable Transformation Strategy
- Senior Sponsorship
- Cross-Organizational Sharing
- Entrepreneurial Work Culture