The Digital Workplace in the Connected Organization
184 pages, published 2014, projection format: one idea per page
Introduction
- Digital Workplace and Scorecard
- A Meaningful Definition
- A New Way to Assess Your Digital Workplace
- The Scorecard Transposed to a Maturity Scale
- Early Adopters and the Majority
- Pattern Variations in the Top Digital Workplaces
- Digital Workplace Maturity: Averages by Industry
- Nine Key Insights
Four Business Scenarios
- Scenario 1: Empowerment of the Customer-Facing Workforce
- Scenario 2: Learning in the Natural Flow of Work
- Scenario 3: Organizational and Business Flexibility
- Scenario 4: Retaining Knowledge and Know-How
Customer Focus
- Business Functions and the Digital Workplace
- Customer and Service Delivery Support
- Interfacing and Collaborating with External People
- Video for Business Purposes
- Customer-Facing Workforce Enabled by the Digital Workplace
- Customer-Facing: Ease of Getting Information
In Practice – Mini Cases
- Arup – Networks and Social Learning
- Minter Ellison – Social and Real-Time Business
- Orange – Knowledge Management Key to Corporate Strategy
- NRMA Motoring & Services – Customer Service and the Digital Workplace
Working Out Loud
- Empowering People Today and 5 Years Ago
- The Individual Voice: User-Generated Content
- Internal Company “Tubes” – Video by People
- Co-creating in the Natural Flow of Work
- Reacting to Information and Ideas
In Practice – Mini Cases
- Danish Refugee Council (DRC) – Innovation in Emergency Response
- BASF SE – New Way of Working to Better Meet Business Goals
- Unisys – Crowdsourced Glossary of Terms, Acronyms, and Concepts
New Organizational Design
- Team and Community Spaces
- Community Leaders Officially Established in Early Adopters
- Enterprise Social Networks – Perspective over 6 Years
- Enterprise Social Network Deployment
- Low Level of Active Users Social Networks
- Building Awareness Around Social Networking
- Social Collaboration: Involvement of Stakeholders
- Social Collaboration: Involvement of Top Management
In Practice – Mini Cases
- Alcatel-Lucent – Social and Real Time, Flow of Work and Life
- Utrecht University – Profile Pages Blend Hierarchy and Horizontal
- Aegon – Enterprise Q&A to Share Knowledge
- Air Liquide Group – Communities as Part of ‘Business as Usual’
Humanizing the Enterprise
- Mobile Interest and Investment
- BYOD Making Its Way in the Enterprise
- Bring Your Own PC: BYOPC an Emerging Trend
- Bring Your Own App: BYOA a New But Growing Trend
- Mobile Services for the Workforce
- Mobile Services Planned For Next 12 Months
- Real-time communication common in Early Adopters
- Local Languages in Global Organizations
- Learning in the Natural Flow of Work
- Impact of the Digital Workplace on Learning in the Flow
- Scorecards for Learning in the Natural Flow of Work
In Practice – Mini Cases
- PCL Constructors Inc. – Reaching Floor-Field, Sharing Knowledge
- BT plc – Learning Through Communities
- Jyske Bank A/S – Fast Replies Add to Personal Drive and Motivation
- COWI – Project Sites – Virtual Water Cooler in a Global Company
The Smart, Agile Organization
- Reaching Everyone, Including Floor-Field Workforce
- Search, Neglected Part of the Digital Workplace
- Search: Why So Much Dissatisfaction?
- Search Strategies and Maintenance
- Finding People and Expertise Through Rich Profiles
- Scorecards for Two Aspects of Findability
- Information Management Across the Organization
- Use of the Digital Workplace by Communication, IT and HR
- Employee Life Services Moving Online
- Crowdsourcing Inside the Organization
- Organizational and Business Flexibility
- Flexibility Through Reach and Leadership
- Retaining Knowledge and Know-How
- Knowledge Retention: The People Factor Difference
In Practice – Mini Cases
- Tata Steel Europe – Operational, Future-Leaning in Real Time
- PwC US – Information Always at Your Fingertips
- Mercy Corps – “Office in a Box” – Quick Response in a Crisis
The Mindset Impact
- Enterprise Transformation Programs
- Strategic Drivers for the Digital Workplace
- Digital Workplace, a Strategic Asset
- Top Management Support
- Management Styles
- Top Management Communication to the Workforce
- Strategic Decision-Making: Internal and External Platforms
- Strategic Decision-Making: Internal Digital Workplace
- Management Levels Involved in Strategic Decisions
- Functions Involved in Strategic Decisions
- Organizational Cultures
In Practice – Mini Cases
- Lexmark International, Inc. – Agility in a Fast-Changing World
- Unisys – Communities, Cornerstone of Collaboration
- Chubb Group of Insurance Companies – When Social is Business Critical
The New Workplace
- Teleworking
- Workplace Design for New Ways of Working
- Challenges Beyond the Digital Workplace Itself
- Concerns Impacting the Digital Workplace
- Change Drivers
- Change Drivers in Early Adopters and the Majority
- Planning for the Future
In Practice – Mini Cases
- Grégoire Charpe-Civatte – Interview: Gen Y Employee in an Industrial Enterprise
- OFS brands – Workplace, the Body Language of Your Company
Scorecards per Industry
- Chemicals, Construction and Engineering, Consumer and Retail, Education, Energy and Resources, Financial Services, Government and Public Services, Healthcare, Hospitality and Leisure, Humanitarian, Manufacturing, Pharmaceuticals, Professional Services, TMT: Technology-Media-Telecommunications