See contents for last 4 years of research – 2016 – 2015 – 2014 – 2013
2016-17 Report
Request a free copy of the Executive Summary.
This 10th annual global survey included 311 people from 27 countries. The data were collected in the second quarter of 2016. Participants responded to an in-depth online survey of over 100 questions.
The report has 106 pages, data charts and tables, and includes extensive case studies and interviews. See the list with short descriptions of the cases and interviews.
Table of Contents
EXECUTIVE SUMMARY
KEY FINDINGS
FROM VISION TO REALITY
- Where We are Today
- Goals and Strategies
- Keys to an Actionable Strategy
PEOPLE AND WORK PRACTICES
- Digital Capabilities
- From Digital Capability to Practice
- Trust and Work Cultures
- People Data Analysis
AT THE EDGES
- The Customer-Facing Workforce
- Success Factor Checklist
- Customer Data Strategies
- Ingredients for a Customer Data Strategy
ENTREPRENEURIAL AND INNOVATIVE
- Strong Digital Capabilities Around Collaboration
- Horizontal Energy
- Lean, Agile and Open
IN SEARCH OF FLUIDITY
- Flexibility
- Mobile Workforce
- Simplifying and Socializing Processes
- Elastic Workforces
LEARNING AND REMEMBERING
- Learning in the Flow
- Remembering What We Know
DECISION-MAKING AND INVESTMENTS
- Decision-makers
- Factors That Influence Investment Decisions
- Investment Priorities
- Decisions Based on Data and Outcome
CHALLENGES
- Overcoming Obstacles
- Change Influencers
GUIDANCE
- Workable Transformation Strategy
- Senior Sponsorship
- Cross-Organizational Sharing
- Entrepreneurial Work Culture
RESEARCH SUPPORTER: MODUS
APPENDICES
