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2016-17 Report—Full and Short Versions

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This 10th annual global survey included 311 people from 27 countries. The data were collected in the second quarter of 2016. Participants responded to an in-depth online survey of over 100 questions.

The report has 106 pages, data charts and tables, and includes extensive case studies and interviews. See the list with short descriptions of the cases and interviews.

EXECUTIVE SUMMARY

KEY FINDINGS

FROM VISION TO REALITY

Where We are Today
Goals and Strategies
Keys to an Actionable Strategy

PEOPLE AND WORK PRACTICES

Digital Capabilities
From Digital Capability to Practice
Trust and Work Cultures
People Data Analysis

AT THE EDGES

The Customer-Facing Workforce
Success Factor Checklist
Customer Data Strategies
Ingredients for a Customer Data Strategy

ENTREPRENEURIAL AND INNOVATIVE

Strong Digital Capabilities Around Collaboration
Horizontal Energy
Lean, Agile and Open

IN SEARCH OF FLUIDITY

Flexibility
Mobile Workforce
Simplifying and Socializing Processes
Elastic Workforces

LEARNING AND REMEMBERING

Learning in the Flow
Remembering What We Know

DECISION-MAKING AND INVESTMENTS

Decision-makers
Factors That Influence Investment Decisions
Investment Priorities
Decisions Based on Data and Outcome

CHALLENGES

Overcoming Obstacles
Change Influencers

GUIDANCE

Workable Transformation Strategy
Senior Sponsorship
Cross-Organizational Sharing
Entrepreneurial Work Culture

RESEARCH SUPPORTER: MODUS

APPENDICES

Short version

Click to expand the image of the Table of Contents: yellow highlighting shows what is included in the Short Version.

More information here about the differences.

Contents